Refund Policy

Refund Policy

The Company’s refund policy is designed to exceed state law requirements (for the Client’s protection) and be easy to understand: If you are unhappy or dissatisfied at any time prior to receiving the documents and/or services described herein, a consolidation or other result from the DOE that Company has assisted you with, then simply send a letter in writing and made through any of our support channels: email or fax, to the Company requesting a refund of your program. Please email info@DocumentAssistCenter.com or fax (657) 212-3311 with the following information:

  • ID Number
  • Your Printed Name and Signature
  • The reason you would like a refund

Our refund department is available Monday through Friday (8:00 AM – 6:00 PM PST) and may take upwards of three business days to process your request. Refund requests are subject to investigation, evaluation and review for time expended by the Company, work performed, including, but not limited to document preparation, telephone calls, research, file maintenance, etc. on a case-by-case basis. Once Company completes its document preparation services, electronically files and/or sends documents to Client and/or Client receives results and/or acceptance into a DOE-offered program for student loan debt, or a repayment plan, Client shall not be entitled to a refund unless subject to above guarantee or if Client requests such refund within their state statutory right. Please note: Refunds may take up to seven to ten business days to post to your account. This is a limit on behalf of most financial institutions and not the Company. If at any time you have questions, please do not hesitate to call or write to us directly at info@DocumentAssistCenter.com.

Disclaimer

Document Assist Center is a private company committed to full transparency to our customers. With that in mind please read the following disclaimers and Agree before continuing to our website. We look forward to assisting you!

  • Document Assist Centers not a government agency, the Department of Education, or your loan servicer.
  • Document Assist Center does not make loan payments on your behalf and loans remain in your name.
  • All payments made to Document Assist Center are fees for our document preparation services.
  • You can do this yourself without a fee – all programs are freely available for enrollment through the Department of Education.
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    Phone numbers will never be shared with third parties or affiliates under any circumstances.